House of Tiger ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African legislation.

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By using our website or placing an order with us, you consent to the collection and use of your information as described in this policy.

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1. Who We Are
House of Tiger
28 Hudson Street, De Waterkant, Cape Town, 8001
info@houseoftiger.co.za

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2. Information We Collect
We may collect the following categories of personal information:

Information you provide directly:

• Full name

• Email address

• Phone number

• Delivery and billing address

• Payment information (processed securely via third-party payment providers — we do not store card details)

• Account login credentials where applicable

• Communications you send us (enquiries, support requests)

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Information collected automatically:

• IP address and device information

• Browser type and version

• Pages visited and time spent on our website

• Referring URLs

• Cookie data and browsing behaviour on our site

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3. How We Use Your Information
We use your personal information for the following purposes:

• To process, fulfil, and communicate updates on your orders

• To send order confirmations, invoices, and delivery notifications

• To respond to customer service enquiries and resolve complaints

• To send marketing communications where you have opted in

• To personalise and improve your experience on our website

• To detect and prevent fraud or unauthorised activity

• To analyse website performance and improve our services

• To comply with our legal obligations under South African law

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We will not use your personal information for any purpose not listed above without your prior consent.

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4. Legal Basis for Processing
We process your personal information on the following legal grounds:

• To fulfil a contract with you (processing your order)

• To comply with legal obligations

• With your consent (marketing communications)

• For our legitimate business interests, where these do not override your rights

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5. Third-Party Service Providers
We use the following third-party tools and service providers who may process your personal information on our behalf:

• Shopify — our ecommerce platform and order management system

• Payment processors — for secure processing of transactions

• Courier and logistics partners — for order fulfilment and delivery

• Email marketing platforms — where you have opted in to marketing communications

• Google Analytics — for website traffic analysis and performance monitoring

• Meta (Facebook/Instagram) — for advertising and remarketing where applicable

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All third-party service providers are required to handle your personal information confidentially and in accordance with applicable data protection laws. We do not sell or rent your personal information to any third party for their own marketing purposes.

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6. Cross-Border Data Transfers
Some of our third-party service providers are based outside of South Africa. Where your personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with POPIA requirements.

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7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. Typically:

• Order and transaction records are retained for 5 years in compliance with South African tax legislation

• Marketing data is retained until you unsubscribe or request deletion

• Account information is retained for the duration of your account and a reasonable period thereafter

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8. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies may be:

• Essential — required for the website to function correctly

• Analytical — used to understand how visitors use our site

• Marketing — used to deliver relevant advertising

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You may adjust your browser settings to decline non-essential cookies. Please note that disabling cookies may affect certain functionality on our website.

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9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include secure server infrastructure, encrypted payment processing, and access controls. In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

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10. Your Rights Under POPIA
You have the following rights regarding your personal information:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal information, subject to legal retention requirements

• The right to object to the processing of your personal information

• The right to withdraw consent for marketing communications at any time

• The right to lodge a complaint with the Information Regulator of South Africa

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To exercise any of these rights, please contact us at info@houseoftiger.co.za. We will respond to your request within a reasonable timeframe and no later than 30 days.

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11. Marketing Communications
If you have opted in to receive marketing emails or messages from us, you may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly at info@houseoftiger.co.za

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Unsubscribing from marketing communications will not affect transactional communications related to your orders.

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12. Children's Privacy
Our website and services are intended for individuals aged 21 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately at info@houseoftiger.co.za.

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13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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14. Contact & Complaints
For any privacy-related queries or complaints, please contact us at:
House of Tiger, 28 Hudson Street, De Waterkant, Cape Town
info@houseoftiger.co.za

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If you are not satisfied with our response, you may contact the Information Regulator of South Africa at:
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za